Terms and Conditions

Browse through our products and click on any items that you wish to buy and put them into the shopping basket. You can adjust quantities, When you have made your selection, click on checkout,� You will then be asked to provide details so that we can process the order. Orders can also be sent to different addresses, just click the button if a different address is needed,  

Delivery schedule:

We try to process all orders, where possible, within 7 WORKING days. please allow 9-12 days for delivery within the UK.  BUT PLEASE NOTE - AT BUSIER PERIODS WE MAY HAVE TO WAIT FOR SOME FASTER SELLING ITEMS TO BE REPLACED INTO STOCK WHICH MAY CAUSE A SLIGHT DELAY, if your order has not arrived after 12 days please try at your local sorting office to see if they have the parcel, time and time again parcels have been waiting to be collected without a card being left through customers door

Payment:

We accept PayPal , credit and debit cards, safe online payments

Packaging:

At BestBritishSweets, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.

Deliveries to UK mainland (inc. Northern Ireland)

We are UK only at the moment but this may change in the future, smaller orders will be sent with Royal Mail, larger orders will be UPS trackable, you will need to ensure you are available to sign for your parcel on delivery.

Returns:

If you are not happy with your purchase, please return it to us within 7 days. We will make a refund, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to our negligence. Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal mail/Parcel force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate.

Contacting us:

You are more than welcome to phone us and leave a message, we will respond by email so it is important you remember to leave your order number, email contact will be responded to as soon as someone is available